In a recent e-mail between me and Microsoft:  Negative Dollar Amounts

Solomon uses negative dollar amounts on orders and invoices. This allows for rebates and returns. MSCRM does not allow for negative amounts on Quotes/Orders/Invoices. Our work around is to put negative amounts in the Discount field. The problem is that these values are actually not discounts.

Microsoft's Response: Negative dollar amounts on orders and invoices. The workaround that you outlined using the discount amount is appropriate for this situation. The inability to add negative dollar amounts on orders and invoices in Microsoft CRM is by design and a product suggestion should be entered.

The ability to enter negative dollar amounts does exist in Solomon and the inability to enter that information in Microsoft CRM produces an inconsistent experience for user’s that use both systems. Using the discount amount to track the negative amounts can produce confusion for both the user and customer.

If you think this is a problem, please tell Microsoft!