Convergence is Microsoft's conference for all Dynamics product line users.

Here is the current list of all the CRM sessions.

CRM Convergence Sessions 

CRM101 Microsoft Dynamics CRM 4.0: What's New

Are you ready to learn more about the benefits the latest release of Microsoft Dynamics CRM can offer your business? Attend this session to gain insight into how the capabilities and architecture of Microsoft Dynamics CRM 4.0 can help improve your business flexibility, global usage and user productivity across sales, service, marketing and analytics.

CRM101R Microsoft Dynamics CRM 4.0: What's New (Repeat)

Are you ready to learn more about the benefits the latest release of Microsoft Dynamics CRM can offer your business? Attend this session to gain insight into how the capabilities and architecture of Microsoft Dynamics CRM 4.0 can help improve your business flexibility, global usage and user productivity across sales, service, marketing and analytics.

CRM102 Top 10 Reasons Customers Choose Microsoft Dynamics CRM

Is your company looking for a CRM solution that works the way your users work, works the way your business works and works the way technology should? Learn what customers are citing as the core Microsoft Dynamics CRM value propositions across sales, service, marketing and analytics. Join us to count down the top 10 reasons why customers choose Microsoft Dynamics CRM.

CRM102R Top 10 Reasons Customers Choose Microsoft Dynamics CRM (Repeat)

Is your company looking for a CRM solution that works the way your users work, works the way your business works and works the way technology should? Learn what customers are citing as the core Microsoft Dynamics CRM value propositions across sales, service, marketing and analytics. Join us to count down the top 10 reasons why customers choose Microsoft Dynamics CRM.

CRM103 Why the Power of Choice Is a Reason to Choose Microsoft Dynamics CRM for Your Business

A range of CRM applications offers varying degrees of business value, often overshadowed by design limitations, flexibility constraints or usability issues. This session will explain how the "Power of Choice" offered by Microsoft Dynamics CRM is much more than a tagline: it's a fundamental design and development philosophy to help ensure choice in fitting Microsoft Dynamics CRM to the strategic needs of your business.

CRM103R Why the Power of Choice Is a Reason to Choose Microsoft Dynamics CRM for Your Business (Repeat)

A range of CRM applications offers varying degrees of business value, often overshadowed by design limitations, flexibility constraints or usability issues. This session will explain how the "Power of Choice" offered by Microsoft Dynamics CRM is much more than a tagline: it's a fundamental design and development philosophy to help ensure choice in fitting Microsoft Dynamics CRM to the strategic needs of your business.

CRM104 Microsoft Dynamics CRM: Enabling Contact Centers

Microsoft Dynamics CRM can help you use your contact center to strengthen customer relationships, up-sell, cross-sell, and provide service and support. Learn from contact center customers how Microsoft Dynamics CRM fits into their businesses and how features including role-based UI, desktop automation, customer-centric design, knowledge base, and system decision-making can help improve agent productivity not just in service, but also in sales and marketing.

CRM105 Microsoft Dynamics CRM: Introduction to the Sales, Service and Marketing Modules

Revolutionize your customer relationships! Attend this session for your introduction to how you can use Microsoft Dynamics CRM's full suite of sales, marketing and customer service modules throughout your business.

CRM105R Microsoft Dynamics CRM: Introduction to the Sales, Service and Marketing Modules (Repeat)

Revolutionize your customer relationships! Attend this session for your introduction to how you can use Microsoft Dynamics CRM's full suite of sales, marketing and customer service modules throughout your business.

CRM106 Microsoft Dynamics CRM: Equipping Your Mobile Workforce

Business doesn't stop when you leave the office, and neither should your ability to access the right information at the right time. You'll learn how Microsoft Dynamics CRM mobile/offline solutions can fit businesses of all sizes. We’ll discuss key scenarios for mobile/offline use across roles and functional areas, including sales, marketing and service. We'll highlight customers using these solutions across a wide range of applications and verticals.

CRM107 Exploring Microsoft Dynamics CRM Software-as-a-Service

Many companies are adopting a software-as-a-service (SaaS) CRM solution. Is your company ready? Attend this session to learn more about how the Microsoft Software + Services strategy combined with the Microsoft Dynamics CRM global SaaS delivery model can fit your business. Gain insight into the value proposition that on-demand Microsoft Dynamics CRM can bring to different types of companies and better understand if your company is ready for SaaS.

CRM108 Getting Started with Microsoft Dynamics CRM Live

Businesses today need a better way to find, win and grow customer relationships. Microsoft Dynamics CRM Live can help you quickly centralize customer information and streamline business processes through its exceptional user adoption and business productivity features and functionality.

CRM108R Getting Started with Microsoft Dynamics CRM Live (Repeat)

Businesses today need a better way to find, win and grow customer relationships. Microsoft Dynamics CRM Live can help you quickly centralize customer information and streamline business processes through its exceptional user adoption and business productivity features and functionality.

CRM109 Microsoft Dynamics CRM: Enterprise CRM Built By and Used By Microsoft

Microsoft Dynamics CRM is currently rolling out a large enterprise deployment with more than 5,000 active users across 100 different departments and more than 15,000 users scheduled to on-board across sales, service, marketing and other groups. The enterprise customer? Microsoft.

CRM201 Microsoft Dynamics CRM: Extending the Power of Sales Force Automation

Attend this session to learn how you can help elevate the productivity and effectiveness of your sales teams. Hear best practices on helping to optimize lead distribution and sales workflows. See how the powerful yet intuitive interface of Microsoft Dynamics CRM can help improve CRM adoption and utilization by your sales teams, automate and simplify your sales tasks and processes, and enable management to effectively guide your business.

CRM202 Microsoft Dynamics CRM: Leverage Marketing Automation Across Your Organization

Attend this session and gain insight into how many departments can benefit from Microsoft Dynamics CRM's marketing capabilities. These capabilities can be used across sales and customer service and other departments and help allow each to connect more efficiently with their audiences, all from a familiar Microsoft interface. Join this session to hear best practices and methodologies so you can optimize your marketing efforts and activities.

CRM203 Microsoft Dynamics CRM: Transform Customer Service Into a Strategic Asset

Elevate the competitive advantage of your business by creating a comprehensive customer service program that helps build customer loyalty and enthusiasm for your product or service. Learn how Microsoft Dynamics CRM can help optimize and support your service strategy, and hear examples of the most current, innovative strategies for using the customer service capabilities within Microsoft Dynamics CRM to help elevate the business impact of your customer service team.

CRM204 Microsoft Dynamics CRM Works Better Together with Your Microsoft Investments

Attend this session for a series of product demonstrations on how Microsoft Dynamics CRM can help you get the most from Microsoft collaboration, communication and insight tools.

CRM205 Implementing Microsoft Dynamics CRM Live in 60 Minutes or Less

Attend this session for a detailed walk-through of how quick and easy it can be to implement Microsoft Dynamics CRM Live.

CRM205R Implementing Microsoft Dynamics CRM Live in 60 Minutes or Less (Repeat)

Attend this session for a detailed walk-through of how quick and easy it can be to implement Microsoft Dynamics CRM Live.

CRM206 Microsoft Dynamics CRM: Streamline Your Processes to Enhance User Productivity

With the inclusion of the Windows Workflow Foundation (WF) in the latest release of Microsoft Dynamics CRM, it can now be easier than ever to create powerful automated business processes throughout and beyond your CRM implementation. Attend this session to learn more about how Microsoft Dynamics CRM 4.0's new workflow design can help you streamline your business.

CRM301 Microsoft Dynamics CRM and SharePoint: Better Together

This technical session will explain how combining Microsoft Dynamics CRM and Microsoft Office SharePoint Server (MOSS) can provide a powerful solution for both structured and unstructured data. We'll explore the options available for integrating Microsoft Dynamics CRM to SharePoint and vice versa, from dashboards, CRM Web parts, extranet capability for CRM contacts, contextual document management, form services, and role-based workspaces, all of which help drive enhanced business performance and user productivity.

CRM301R Microsoft Dynamics CRM and SharePoint: Better Together (Repeat)

This technical session will explain how combining Microsoft Dynamics CRM and Microsoft Office SharePoint Server (MOSS) can provide a powerful solution for both structured and unstructured data. We'll explore the options available for integrating Microsoft Dynamics CRM to SharePoint and vice versa, from dashboards, CRM Web parts, extranet capability for CRM contacts, contextual document management, form services, and role-based workspaces, all of which help drive enhanced business performance and user productivity.

CRM302 Building Better Businesses Through Better Business Intelligence

How effective is your organization in mining, analyzing and understanding the powerful information that your CRM system already contains? Learn more about the Microsoft Dynamics CRM analytics strategy and how to implement it within your business. Receive technical guidance on how to build, modify and use Microsoft business intelligence technologies for ad-hoc reporting, analysis, data mining, predictive modeling and various data visualization mechanisms, including scorecards and dashboards to help support a broad range of business intelligence needs.

CRM302R Building Better Businesses Through Better Business Intelligence (Repeat)

How effective is your organization in mining, analyzing and understanding the powerful information that your CRM system already contains? Learn more about the Microsoft Dynamics CRM analytics strategy and how to implement it within your business. Receive technical guidance on how to build, modify and use Microsoft business intelligence technologies for ad-hoc reporting, analysis, data mining, predictive modeling and various data visualization mechanisms, including scorecards and dashboards to help support a broad range of business intelligence needs.

CRM303 Microsoft Dynamics CRM Live: Product and Technology Explained

Microsoft Dynamics CRM Live can deliver a fast, flexible and familiar management solution for businesses looking to combine the power of online services with the richness of their everyday productivity application. Take your first look at the technology and innovation driving the Microsoft Dynamics CRM Live release.

CRM303R Microsoft Dynamics CRM Live: Product and Technology Explained (Repeat)

Microsoft Dynamics CRM Live can deliver a fast, flexible and familiar management solution for businesses looking to combine the power of online services with the richness of their everyday productivity application. Take your first look at the technology and innovation driving the Microsoft Dynamics CRM Live release.

CRM304 Microsoft Dynamics CRM: A Platform For Building Custom Applications

A key element of Microsoft Dynamics CRM is its ability to function as a flexible, robust platform for building applications that can help meet the unique needs of many different groups. This technical session will drill down into application design areas, such as User Interface Management, Business Logic Design and Application Data Modeling. Gain insight into the possible benefits of using a platform like Microsoft Dynamics CRM to jumpstart your application building efforts.

CRM305 Microsoft Dynamics CRM: Unlock the Power of Extensibility

This technical session will provide greater insight into customization strategies, drilling down into real-life scenarios and showcasing different techniques and applications. Learn how Microsoft Dynamics CRM has taken traditional developer-focused customizations and moved them to a point-and-click customization environment and how this can help create a more dynamic, agile and personalized user experience.

CRM305R Microsoft Dynamics CRM: Unlock the Power of Extensibility (Repeat)

This technical session will provide greater insight into customization strategies, drilling down into real-life scenarios and showcasing different techniques and applications. Learn how Microsoft Dynamics CRM has taken traditional developer-focused customizations and moved them to a point-and-click customization environment and how this can help create a more dynamic, agile and personalized user experience.

CRM306 Microsoft Dynamics CRM: Tips and Tricks for a Smooth Implementation

Planning to install or upgrade to Microsoft Dynamics CRM 4.0? Join the Microsoft Dynamics CRM support team to learn about installing and upgrading Microsoft Dynamics CRM server clients. You'll learn about key technologies and enhancements, and you'll also have the opportunity to participate in a Q&A with Microsoft Dynamics CRM 4.0 experts.

CRM307 Microsoft Dynamics CRM: Configuring for Optimal Performance

Microsoft Dynamics CRM is designed to operate in many different businesses and configurations. Join us in a discussion of how to optimize the configuration of Microsoft Dynamics CRM for your business needs. You will learn tips and tricks for optimizing your system and infrastructure as well as diagnosing performance.

CRM308 Microsoft Dynamics CRM: Architecting for the Enterprise

Enterprise organizations require a scalable, reliable and proven CRM architecture that fits within their existing environment. Learn how Microsoft Dynamics CRM is helping redefine successful CRM in the enterprise with its flexible service-oriented architecture, deployment options and integration solutions. Receive technical guidance on enterprise CRM topics such as scalability, environmental complexity, security, maintainability and connectivity into the Microsoft stack of technologies.

CRM309 Scalability and Performance Enhancements with Microsoft Dynamics CRM 4.0

Do you need a robust CRM system that can handle thousands of users and millions of transactions without impacting performance? Attend this session to get a better understanding about why Microsoft Dynamics CRM 4.0 is considered Microsoft's most powerful enterprise-ready CRM release to-date.

CRMGEN The Power of Microsoft Dynamics CRM for Customer Choice

Join Microsoft Dynamics CRM General Manager Brad Wilson as he shows how the newest version of Microsoft Dynamics CRM can deliver the ultimate in customer choice for CRM system purchase, deployment and use. Gain insight into Microsoft Dynamics CRM’s Software + Services strategy and hear firsthand from customers how Microsoft Dynamics CRM helps increase productivity, decrease costs, and improve customer satisfaction.

CRMGENR The Power of Microsoft Dynamics CRM for Customer Choice

Join Microsoft Dynamics CRM General Manager Brad Wilson as he shows how the newest version of Microsoft Dynamics CRM can deliver the ultimate in customer choice for CRM system purchase, deployment and use. Gain insight into Microsoft Dynamics CRM’s Software + Services strategy and hear firsthand from customers how Microsoft Dynamics CRM helps increase productivity, decrease costs, and improve customer satisfaction.

IDUG21 Does my ERP application need Microsoft Dynamics CRM?

Approaches for evaluating Microsoft Dynamics CRM business needs, working through Sales requirements and into business requirements.

IDUG21R Does my ERP application need Microsoft Dynamics CRM? (Repeat)

Approaches for evaluating Microsoft Dynamics CRM business needs, working through Sales requirements and into business requirements.

IDUG22 Using SharePoint with Microsoft Dynamics Microsoft Dynamics CRM for dashboards, analytics, and document collaboration

Sharepoint has become a key tool alongside the implementation of Microsoft Dynamics CRM.  Discuss with other companies how they’re using Sharepoint and find out how their ROI and satisfaction of Microsoft Dynamics CRM has improved.

IDUG22R Using SharePoint with Microsoft Dynamics Microsoft Dynamics CRM for dashboards, analytics, and document collaboration (Repeat)

Sharepoint has become a key tool alongside the implementation of Microsoft Dynamics CRM. Discuss with other companies how they’re using Sharepoint and find out how their ROI and satisfaction of Microsoft Dynamics CRM has improved.

IDUG23 Mobile Solutions for Microsoft Dynamics Microsoft Dynamics CRM

Best practices for rolling Microsoft Dynamics CRM out to a mobile workforce, techniques for ensuring data is in the hands of the right folks and Microsoft Dynamics CRM is used to its fullest extent.

IDUG23R Mobile Solutions for Microsoft Dynamics Microsoft Dynamics CRM (Repeat)

Best practices for rolling Microsoft Dynamics CRM out to a mobile workforce, techniques for ensuring data is in the hands of the right folks and Microsoft Dynamics CRM is used to its fullest extent.

IDUG24 Archiving solutions and best practices for Microsoft Dynamics CRM

With the use of your Microsoft Dynamics CRM system, the databases grow.  What are other companies doing to maintain optimally sized databases?  What tools and techniques are people finding the most success in using?

IDUG24R Archiving solutions and best practices for Microsoft Dynamics CRM (Repeat)

With the use of your Microsoft Dynamics CRM system, the databases grow. What are other companies doing to maintain optimally sized databases? What tools and techniques are people finding the most success in using?

IDUG25 Best Practices in Setting up Sales Territory Management using Microsoft Dynamics CRM

Learn from other users how they've leveraged MS Dynamics Microsoft Dynamics CRM to optimizing the management of their Sales Terriorities.

IDUG25R Best Practices in Setting up Sales Territory Management using Microsoft Dynamics CRM (Repeat)

Learn from other users how they've leveraged MS Dynamics Microsoft Dynamics CRM to optimizing the management of their Sales Terriorities.

SAT01 Windows Essential Business Server and Microsoft Dynamics – A High Value Solution for Mid-Sized Businesses

Productivity, simplicity, reliability, and manageability are critical success factors for today’s midmarket businesses. Microsoft appreciates that mid-sized businesses have many of the same needs of larger companies but must deliver services with lean IT staffs and budgets. Enter Windows Essential Business Server, a brand new infrastructure solution with the latest Windows Server 2008 technology for messaging, security, and management packaged together in a simple-to-install, easy-to-manage environment for businesses with 300 seats or fewer. Microsoft Dynamics solutions can be added through pre-configured routines and managed in an integrated fashion. Imagine reducing a 40+ hour set of multiple product installations to a single day!

SAT01R Windows Essential Business Server and Microsoft Dynamics – A High Value Solution for Mid-Sized Businesses (Repeat)

Productivity, simplicity, reliability, and manageability are critical success factors for today’s midmarket businesses. Microsoft appreciates that mid-sized businesses have many of the same needs of larger companies but must deliver services with lean IT staffs and budgets. Enter Windows Essential Business Server, a brand new infrastructure solution with the latest Windows Server 2008 technology for messaging, security, and management packaged together in a simple-to-install, easy-to-manage environment for businesses with 300 seats or fewer. Microsoft Dynamics solutions can be added through pre-configured routines and managed in an integrated fashion. Imagine reducing a 40+ hour set of multiple product installations to a single day!

SAT03 Windows Essential Business Server and Microsoft Dynamics CRM: Better Together

Powered by the latest Windows Server 2008 technology, Windows Essential Business Server combines applications for management, messaging, and security into one integrated server solution that can dramatically reduce IT complexity and improve efficiency for mid-sized businesses. Microsoft Dynamics CRM has been extended and integrated to provide functionality within the unified administration console. This functionality enables mid-market IT professionals to command and control the entire solution platform from a single console, connecting to the right toolset at the right time.

SAT04 RFID and EDI in BizTalk Server 2006 R2: What’s New and What it Means for You

Join us to learn about hot new features in BizTalk Server - including RFID and native EDI – and how BizTalk can help drive value for Microsoft Dynamics partners and customers through: B2B – supply chain integration, automation and optimization BPM – business process management and optimization EAI – application integration RFID-radio frequency ID SOA – service oriented architecture

SER01 Help Improve Your Employee Productivity with CustomerSource

Be more productive and self-sufficient by learning how to effectively use CustomerSource, an award-winning Web site for Microsoft Dynamics customers enrolled in a service plan.

SER01R Help Improve Your Employee Productivity with CustomerSource (Repeat)

Be more productive and self-sufficient by learning how to effectively use CustomerSource, an award-winning Web site for Microsoft Dynamics customers enrolled in a service plan.

SER02 Keep Your Business Ready: Services That Are With You Every Step of the Way

Your Microsoft Dynamics solution can provide significant value to your business. Learn how Business Ready Licensing, the Business Ready Enhancement Plan and other Business Ready services help provide more value and productivity to your organization.

SER03 Microsoft Dynamics Services: Best Practices for Your Success

Want to make your business more efficient? More profitable? Come and find out the top 10 Microsoft Dynamics services available to help improve your bottom line and make your users happy.

SER04 60 Service Tips in 60 Minutes

Come to this fast-paced session to receive 60 tips and tricks that will help you get the most value from the services available for your Microsoft Dynamics solution.

SER05 Software Assurance for Microsoft Dynamics CRM: Providing More Than Just the Product

Using the benefits of Software Assurance is a key part of protecting your business investment in Microsoft Dynamics CRM. Learn what benefits are available and how to access them to help maximize your return on investment (ROI).

SQL02 Predictive Analysis with Microsoft Dynamics and SQL Server – New Insights for Businesses

Predictive Analysis has been described by Gartner as a technology that can “significantly improve business performance.” Once available only to high-end enterprises, Microsoft is now bringing the power of predictive analysis within the reach of others by integrating the advanced features of SQL Server Data Mining with the ease of use of Microsoft Excel and the focus of Microsoft Dynamics solutions. This session will review the role that Predictive Analysis can play in your business. We’ll review the uniquely powerful Data Mining Add-ins for Excel as well as the capabilities of the Microsoft Dynamics Analytic Foundation.

SQL02R Predictive Analysis with Microsoft Dynamics and SQL Server – New Insights for Businesses (Repeat)

Predictive Analysis has been described by Gartner as a technology that can “significantly improve business performance.” Once available only to high-end enterprises, Microsoft is now bringing the power of predictive analysis within the reach of others by integrating the advanced features of SQL Server Data Mining with the ease of use of Microsoft Excel and the focus of Microsoft Dynamics solutions. This session will review the role that Predictive Analysis can play in your business. We’ll review the uniquely powerful Data Mining Add-ins for Excel as well as the capabilities of the Microsoft Dynamics Analytic Foundation.

SQL04 Managing SQL Performance with Data Management Views

In this session, experienced SQL developers and administers will learn how to analyze Microsoft Dynamics products for best SQL performance. Learn about Dynamic Management Views (DMVs) for SQL Server and how to interpret, diagnose, and resolve performance issues using DMVs.

SQL04 Managing SQL Performance with Data Management Views

In this session, experienced SQL developers and administers will learn how to analyze Microsoft Dynamics products for best SQL performance. Learn about Dynamic Management Views (DMVs) for SQL Server and how to interpret, diagnose, and resolve performance issues using DMVs.

SQL05 Indexing for SQL Server Performance

Learn how to improve your database performance as well as interpret, diagnose and resolve performance issues using SQL Server Query tools to properly index your database. Experienced SQL Server developers and administers will learn how to tune their SQL Server queries for custom applications and reports for best performance.

SQL06 SQL and Windows Performance Counters that Matter

Experienced IT professionals and SQL Server developers will learn how to tune their SQL Server for custom applications and reports for best performance. We’ll discus how to interpret, diagnose and resolve performance issues as well as how to optimize solutions using Windows Performance Monitor.

SQL07 SQL Server Replication for Your Microsoft Dynamics Solution

Learn about using SQL Server replication in your Microsoft Dynamics solution. The session will discuss setting up replication and maintaining a replicated solution as well as the implications to your Microsoft Dynamics database.

SQL07R SQL Server Replication for Your Microsoft Dynamics Solution (Repeat)

Learn about using SQL Server replication in your Microsoft Dynamics solution. The session will discuss setting up replication and maintaining a replicated solution as well as the implications to your Microsoft Dynamics database.