Overview

Video: General Overview - Time: 15:00
This video will provide a navigation overview of Microsoft Dynamics CRM Online via the Outlook client and Internet Explorer Web Browser.

Video: Sales Overview - Time: 12:00
This video will show the sales features in Microsoft Dynamics CRM Online from creating a lead that leads to an opportunity that then
leads to a quote.

Video: Workflow: Sales Process Overview - Time: 25:00
This video will show to how easy it is to utilize workflow to create a sales Process.

Video: Customer Service Overview - Time: 14:54
This video will provide an overview of the customer service functionality in Microsoft Dynamics CRM Online.

Video: Marketing Overview - Time: 21:04
This video will show the marketing features of Microsoft Dynamics CRM Online, including Campaigns, Marketing Lists, Campaign Activities and Responses, and Reporting.

Video: Service Scheduling Overview - Time: 13:55
This video will provide an overview of the service scheduling functionality in Microsoft Dynamics CRM Online.

Video: Reporting Overview - Time: 15:29
This video will show the reporting capabilities in Microsoft Dynamics CRM Online.

Video: Working with Accounts & Contacts - Time: 05:30
This video will show how to work with Accounts & Contacts within Microsoft Dynamics CRM Online.

Video: Internet Marketing - Time: 02:29
This video will show the new Internet Marketing capabilities with Microsoft Dynamics CRM Online.